What is BellaAssist?
BellaAssist is an evidence intelligence platform for the NDIS. It checks all of a participant's reports to make sure that nothing's missing, conflicting, or written in the wrong language, so they can put their best case forward. It can also summarise the entire body of evidence for new providers, and help the participant and their carers draft impact statements in their own voice, giving them true choice and control.
Participants can create their own account from 1 November 2026. Until then, request access and we set it up with you.
How does it work?
Four steps. A supported setup session takes about two hours, and the participant keeps everything that comes out of it.
- The whole file goes in at onceReports, assessments, letters and file notes, including old ones. Legacy documents matter, because they prove how long a disability has been present.
- Every report is graded against the criteriaEach document is scored against the NDIS funding benchmarks it will actually be judged by, rather than read in isolation.
- Gaps and contradictions are rankedWhich gap matters most for this submission, and which two reports disagree about the same need.
- You get something you can useA drafted request telling a clinician exactly what to establish and why, a brief for an appointment, and a handover pack: one clear version of the participant's history, ready every time.
What BellaAssist does not do
It's also important for participants and families to know what BellaAssist does not do, in order to make an informed decision.
- It does not make funding decisionsBellaAssist can help you put your best case forward, and even help you through the process of submissions. But the NDIA always makes the final decision.
- It does not replace a Support Coordinator or a clinicianIt is built to take the administrative weight off their work, not to do the work.
- It does not change an active planIt reviews the file. It does not alter existing funding or supports.
A Glass Box, not a black box.
An evidence tool that cannot show its reasoning is a liability in a regulated sector. Readiness findings and drafted submission content cite the source document and the rule applied, so a delegate, a tribunal or a clinical governance committee can audit them.
- Clinical scores are read by rule, not by inferenceWHODAS 2.0 scores, and other instruments the parser is written for, are extracted by deterministic algorithms rather than a generative model, so the same document always reads the same way. Vineland and PEDI-CAT are treated as gold-standard evidence when they appear in a report; they are not run through a dedicated score parser.
- The ontology is the guardrail208 controls across 8 domains, encoded from the NDIS Act and its amendments. The model does not infer those rules. A readiness evaluation is scored against them, and drafting is generated with that legislative context. That is the guardrail against drift outside the legislation. Document analysis still reads the uploaded file; the ontology does not pre-verify every fact in it.
- We do not make the case, and we do not make the decisionBellaAssist puts forward auditable evidence mapped against the requirements. The NDIA decides. Every edit is kept in an immutable audit history.
- Identifiers are masked before processingNDIS numbers, Medicare numbers, phone numbers and email addresses are masked before any AI processing takes place.
- Data stays in Australia, and never used for trainingThe application, database and participant documents are processed and stored on Australian servers and are never used to train third-party AI models.
- Explicit consent controls for access and useOnly the participant and the people they explicitly nominate can see a file, on a named-user basis, and the participant can revoke access without asking us or their provider.
On certifications: we build and operate in line with the ISO 27001 standard, with formal certification in progress. Role-based access control, append-only audit logging and full access tracking in line with best practices are already in place today.
What it costs
$499 per participant, per year. No setup fee, nothing to install. The participant owns the account, and if they change providers the account and the evidence go with them.
Funding decisions rest with the NDIA and depend on the individual plan. BellaAssist has consistently been funded through the plans of participants who have signed up, most commonly through Low-Cost Assistive Technology. Check with a plan manager, Support Coordinator or the NDIA before claiming. The full funding pathway →
Built with, not for.
BellaAssist was not designed by technologists at a distance from the disability sector. It was built through sustained co-design with participants and self-advocates, Support Coordinators, allied health practitioners, former NDIA planners, plan managers, small business operators, and disability advocacy organisations. That process is ongoing. It is led from inside the team.
Get started on the live app.
Participants, families, Support Coordinators and providers all work in the same app. If you already have an account, sign in. Participants can create their own from 1 November 2026; until then, request access and we set it up with you.
Let's talk.
Bella Sláinte is actively engaging with prospective customers, partners, investors, and regulatory bodies across the Australian care sector. We respond to every thoughtful inbound message within five working days.
jessica@bellaassist.au · Jessica on LinkedIn
Sydney, New South Wales, Australia