What is BellaAssist?
BellaAssist is evidence intelligence for the NDIS. It reads the reports and assessments already sitting in a participant’s file, grades them against the scheme’s own criteria, and shows what is strong, what is missing, and where two reports contradict each other.
Participants can create their own account from 1 November 2026. Until then, request access and we set it up with you.
Get started → How it worksHow does it work?
Four steps. A supported setup session takes about two hours, and the participant keeps everything that comes out of it.
- The whole file goes in at onceReports, assessments, letters and file notes, including old ones. Legacy documents matter, because they prove how long a disability has been present.
- Every report is graded against the criteriaEach document is scored against the NDIS funding benchmarks it will actually be judged by, rather than read in isolation.
- Gaps and contradictions are rankedWhich gap matters most for this submission, and which two reports disagree about the same need.
- You get something you can useA drafted request telling a clinician exactly what to establish and why, a 30-second brief for an appointment, and a handover pack: one clear version of the participant's history, ready every time, so they are not asked to tell it again from the beginning.
What it does not do
Worth being just as clear about.
- It does not make funding decisionsThose rest with the NDIA. BellaAssist writes, and a person reviews and signs off before anything is used.
- It does not replace a Support Coordinator or a clinicianIt is built to take the administrative weight off their work, not to do the work.
- It does not change an active planIt reviews the file. It does not alter existing funding or supports.
Why you can check its working
An evidence tool that cannot show its reasoning is a liability in a regulated sector. Every sentence BellaAssist produces cites the source document it came from and the rule it applied, so a delegate, a tribunal or a clinical governance committee can audit it.
- Clinical scores are read by rule, not by inferenceWHODAS 2.0 scores, and other instruments the parser is written for, are extracted by deterministic algorithms rather than a generative model, so the same document always reads the same way. Vineland and PEDI-CAT are treated as gold-standard evidence when they appear in a report; they are not run through a dedicated score parser.
- 208 statutory controls across 8 domainsDocuments are evaluated against controls derived from the NDIS Act itself, and the encoding is maintained by hand as the legislation changes.
- A person reviews it, every timeThere is no path through BellaAssist that reaches the NDIA without a human reviewing and approving it. We put forward auditable evidence mapped against the requirements. We do not make the case, and we do not make the decision. Every edit is kept in an immutable audit history.
- Identifiers are masked before processingNDIS numbers, Medicare numbers, phone numbers and email addresses are masked before any AI processing takes place.
- Onshore, and never used for trainingThe application, database and participant documents are processed and stored in Australian regions and are never used to train third-party AI models. Some account emails are sent through Postmark, which may process the recipient address and message in the United States, as the privacy policy states.
- Named access, revocable at any timeOnly the participant and the people they explicitly nominate can see a file, on a named-user basis, and the participant can revoke access without asking us or their provider.
On assurance: we build and operate in line with the ISO 27001 standard, with formal certification in progress. Role-based access control, append-only audit logging and full access tracking are in place today, and we will describe ourselves as certified once the certificate is issued.
What it costs
$499 per participant, per year. No setup fee, nothing to install.
Funding decisions rest with the NDIA and depend on the individual plan. BellaAssist has consistently been funded through the plans of participants who have signed up. The most common pathway to date has been Low-Cost Assistive Technology. Some participants have claimed through Consumables; proposed changes to the definitions of supports would narrow that route, so we would not plan around it. Check with a plan manager, Support Coordinator or the NDIA before claiming.
The participant owns the account. If they change providers, the account and the evidence go with them.
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Get started on bellaassist.au
Everything for participants, families, Support Coordinators and providers lives on the product site: what it does, how to set it up, and how to sign up.
Ask us anything
Bella Sláinte is actively engaging with prospective customers, partners, investors, and regulatory bodies across the Australian care sector. We respond to every thoughtful inbound message within five working days.
jessica@bellaassist.au · Jessica on LinkedIn
Sydney, New South Wales, Australia