Meet BellaAssist.
A purpose-built AI assistive technology for the NDIS. Designed from first principles around the scheme's own rules and funding logic, not a generic AI tool adapted for the sector. Built on the Glass Box architecture. Co-designed with the people who use it every day.
Distilling complexity — so the right information reaches the right place.
BellaAssist brings together accessibility, participant consent, portability of records, and carefully governed technology to provide practical guidance for participants, families, and the practitioners and coordinators who support them.
Upload clinical evidence
Assessments, GP letters, OT reports, and specialist reports are uploaded and automatically classified, quality-scored, and analysed for functional-impact content. A GP letter that describes a diagnosis but not its functional consequences is flagged. The user is told exactly what to ask their clinician to add.
Map functional impact
A guided, 33-question assessment maps the participant's daily experience to the six criteria of the NDIS Reasonable and Necessary test (s34). The platform detects unhelpful language patterns in real time — deficit framing, medical-model language, overgeneralisation — and suggests functional-impact rewrites that more accurately represent the person's actual support needs.
Identify evidence gaps
A 208-control readiness engine evaluates the complete evidence portfolio across multiple regulatory domains. Potential gaps are identified and prioritised with specific, actionable recommendations: not "you need more evidence" but "your OT report does not include an ADL baseline score — this is the third most significant gap for this submission type."
Generate submission-ready content
Once the evidence meets the readiness threshold, the platform synthesises submission content from four perspectives: clinical, regulatory, participant voice, and accessible plain-language. The participant's own words and their clinical evidence are woven together into coherent, submission-ready material aligned to legislative and evidentiary requirements.
Portable record for the participant
A structured handover pack means participants own their own history. Changing Support Coordinators, allied health providers, or plan managers no longer means starting from scratch. The participant's evidence, goals, and plan history travel with them.
The Glass Box.
We use AI, specifically large language models, but only after a deterministic, rule-based layer has verified the facts. The AI's job is synthesis and language. It does not determine the facts. Four principles govern every part of the platform.
Transparent and auditable
Every output traces back to a specific legislative control, a specific piece of evidence, and a specific decision rule. A participant, coordinator, or reviewer can see exactly why a gap was identified and what the basis for every recommendation is.
Deterministic first, AI second
Clinical test scores are extracted using structured lookup tables, not AI inference. Funding codes and eligibility rules are deterministic, not generated. The AI synthesises only within pre-validated constraints. It writes. It does not decide.
Human-centred framing
Before every AI call, a non-negotiable layer checks that the framing of a participant's needs respects their dignity and uses functional-impact language. "Suffers from" becomes "requires support with."
Privacy by design
All participant data is hosted on Australian sovereign infrastructure. A seven-stage privacy-preserving pipeline redacts all PII before the compliance evaluation layer ever touches the document. Participant-controlled consent, auditable access logs, Australian Privacy Principles compliant.
One platform. Three audiences.
BellaAssist is configured differently for each of the three groups it serves. The core engine is the same. The interface, the workflows, and the language are shaped to the job each audience is doing.
Providers & organisations
Enterprise-grade deployment for registered NDIS providers, SIL operators, plan management businesses, and provider networks carrying compliance obligations at scale.
Learn more →Support Coordinators
The Support Coordinator workspace. Caseload management, evidence gap flagging, provider letter templates, audit-ready records. Designed with SCs, for SCs.
Learn more →Participants & families
The participant experience. Plain-language guidance, Easy Read outputs, participant-controlled consent, a portable record you own. Written in the voice of the person whose plan it is.
Learn more →Built with, not for.
BellaAssist was not designed by technologists at a distance from the disability sector. It was built through sustained co-design with participants and self-advocates, Support Coordinators, allied health practitioners, former NDIA planners, plan managers, small business operators, and disability advocacy organisations. That process is ongoing. It is led from inside the team.
Let's talk.
Bella Sláinte is actively engaging with prospective customers, partners, investors, and regulatory bodies across the Australian care sector. We respond to every thoughtful inbound message within five working days.
jessica@bellaslainte.com · Jessica on LinkedIn
Sydney, New South Wales, Australia