Reviewers decide from the evidence in the file.
Many NDIS applications are refused because the evidence did not tell the person’s story clearly. BellaAssist reads what is already in your file, shows you what is strong and what is missing, and helps you describe your support needs in your own words. It works alongside whoever helps you, whether that is a Support Coordinator, a plan manager, a family member, or nobody but you.
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Start here, or ask someone to help
You do not have to do this on your own, and you do not need to be good with computers. Fill in the form and someone from BellaAssist will set your account up and call you. A worker can sit with you and drive the computer.
Participants can create their own account from 1 November 2026. Until then, request access and we set it up with you.
Get started → Email usYou may have noticed plans coming back smaller.
More changes are coming. Here they are in plain language, with the dates.
Only you, your plan nominee or your child representative can ask the NDIA to reassess your plan early. Your team can help you get ready and gather evidence, but they cannot make the request for you. The NDIA has 90 days to decide. If it does not decide in time, the request counts as refused, and you can ask for a review.
The NDIA starts resetting what it funds for social, civic and community participation, and for capacity building daily activities. This happens when your plan is reassessed or a new plan is approved, or when it is renewed from 1 February 2027. Funding for eating and drinking, education, employment and disability-related health is not affected.
The NDIA starts working out budgets a new way. You have a guided conversation with a trained NDIS assessor about the support you need. What you say helps set your budget. A trained person still approves your plan, not a computer.
As these changes come in, the evidence in your file matters more when decisions are made about your plan. If your reports are out of date, missing important information, or say different things about your needs, it is harder for the NDIA to understand the support you actually need.
The timing has changed too. For years people were told they could use their plan funding and ask for a reassessment if it ran out. You may now be told to wait until your next scheduled reassessment, which could mean a long time without the support you need.
Tell your story in your own words
The way your support needs are described is at the heart of how the scheme decides what you need. With the move toward functional-capacity assessments, the way you describe what you can and can't do matters more than ever. Only you can describe your life from the inside.
My Voice is your space inside BellaAssist to describe your daily life, your strengths, and the support you need, in plain language. It gives you prompts so you don't miss the things that matter for your plan. You write it. You change it. You decide who sees it. When it's time for a plan review, your story is already there, in your words, ready to share with your SC, your OT, your Plan Manager, or the NDIA.
Supports plan goals around: self-advocacy, communication, independent decision-making, daily living skills.
Read your plan in language that fits you
NDIS plans contain important information about your supports, but they're often written in language that's hard to read, full of acronyms and clinical terms. If reading is hard, English isn't your first language, or you process information differently, the plan that's meant to support you can be hard to use.
Easy Read English turns your plan into clear sentences, simple words, and supporting visuals. The same information, yours and intact, in a form you can actually act on. You can switch between the original and the Easy Read version whenever you want. Both are always there.
Supports plan goals around: independence, choice and control, communication, community participation.
Show why you need what you need
Your plan works best when the evidence behind it is complete. Reports from your OT, letters from your GP, notes from your therapist. Together they describe how your disability affects your daily life. With the scheme moving toward standardised functional-capacity evidence, having a clear, well-rounded picture matters more than ever.
The document and evidence assistant in BellaAssist helps you understand the evidence in your plan, in plain language. It shows you what's there, what's strong, and where extra information from your practitioner team might help. You can use that picture to have a clearer conversation with your SC, your allied health team, or directly with your Plan Manager.
Supports plan goals around: informed decision-making, self-advocacy, working with your support network.
Take your record with you
Project managing your own health and disability is complex and exhausting. Telling the story again, from the beginning, to someone who was not there is worse than exhausting. It asks you to go back through the hardest parts of your life so a stranger can write them down, and it happens every time something changes.
The handover pack is one clear, concise version of your history, ready to hand over every time. Everything BellaAssist holds for you, exported into a structured record you own and control. Take it to a new Support Coordinator. Give it to your ART advocate or legal representative. Keep it for your next plan review.
You tell it once. After that, it travels with you.
Supports plan goals around: independence, continuity of care, choice and control.
Built to be used. Built to be funded.
Whether your plan can cover BellaAssist depends on your plan and your disability-related support needs, and the final decision rests with the NDIA or your plan manager. BellaAssist has consistently been funded through the plans of participants who have signed up. How BellaAssist can be funded →
Your data is yours.
Your evidence, your story and your plan are held on Australian servers. Some account emails are sent through a provider that may process the address and the message in the United States, which is named in the privacy policy. You decide who sees the file, and you can take everything with you whenever you want.
Need help getting started?
Your Support Coordinator or Plan Manager can set BellaAssist up with you. If you don't have either, our team can guide you through it directly. Email us at hello@bellaassist.au or request access and we will set the account up with you.
Requesting access is the first step. Participants can create their own account from 1 November 2026.
These recordings have no sound. The text beside each one is the accessible alternative. Caption tracks will be added when they exist.
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Bella Sláinte is actively engaging with prospective customers, partners, investors, and regulatory bodies across the Australian care sector. We respond to every thoughtful inbound message within five working days.
jessica@bellaassist.au · Jessica on LinkedIn
Sydney, New South Wales, Australia